Info
Payment - Delivery - Returns - Faulty Goods
If you having problems with the site please check our help page
Payment:
Credit Card or debit card. Payment will be debited from your card at the checkout.
Paypal. Once you have placed your order we will send you a Paypal request asap. Alternatively you can log into your Paypal account and use the send money tab. Send payments to – orders@chicki.co.uk
Cheque / Postal Order - If you wish to pay by cheque or postal order just email us with what you would like to order and then we will send you an invoice for the total amount.
Make cheques / postal orders payable to - Chicki and post to the address below.
Phone orders
You can also ring us with your order and pay with the above methods.
For phone orders ring 02032 873878 Between 10.00am and 5.00pm Monday - Friday.
Delivery:
UK Orders:
FREE delivery on all orders over £25.
£2.95 is charged on orders under £25.
Please allow 3-10 working days for your items to be delivered.
European Orders:
From £2.95. Please allow up to 5-12 working days for delivery.
International Orders:
From £2.95. Delivery will usually take upto 28 days.
All of our parcels are sent by Royal Mail or Parcelforce. Delivery times quoted are not guaranteed.
Missing / delayed items
UK
Items are deemed to be lost after 15 days. We cannot refund or replace items until the 15th day after the expected delivery date.
International
Items are deemed to be lost after 28 days. We cannot refund or replace items until the 28th day after the expected delivery date.
We are not responsible for any customs / duty charges. This is the customers sole responsibility.
Returns:
If for any reason you would like to return your item(s) you will have 7 days in which to do so. Please send all items back in perfect condition including all tags and packaging and unused.
You will need to include your name, address, phone number and email plus your order date /number (if known) and payment method (credit card, cheque or postal order).Please also add why you are returning the item.
Refunds/exchanges will not be issued for goods not received or lost in transit (use recorded mail and obtain a proof of posting).
Refunds will be credited to your account 2-3 working days within recieving the returned item. Please allow up to 14 days for the funds to be credited to your account. This time frame is dictated by your bank or creditor not us.
Faulty Goods:
If items in your order are damaged on arrival, we offer a refund or replacement. You must notify us of damaged goods on arrival and within14 days of delivery.
Damaged goods should be returned within 14 days of notification.
If for any reason a replacement is not available a full refund will be offered.
Refunds/exchanges will not be issued for goods not received or lost in transit (use recorded mail and obtain a proof of posting)
Return postage cost is non-refundable.
Faulty items will be fully refunded including original postage cost. If several items were bought postage cost will be non-refundable.
Please allow 2-3 working days for us to process your refund.
If payment was made by cheque or postal order we will refund by cheque
All payments and returns should be posted to –
Chicki
54 Hunter Street
Northampton
NN1 3QB
For all other enquiries please emai us at info@chicki.co.uk
HELP
Problems using the website?
Here is a list of our most common problems. If you can't find what you are looking for please email your problem to - help@chicki.co.uk
1) I can't get products to stay in the shopping basket / I can't log into my account
A. Open Internet Explorer 8 click on "Safety" > "Delete Browsing History"
B. Untick "Preserve Favourites" website data.
C. Tick "Temporary Internet Files"," Cookies" and "History"
D. Click "Delete"
If the problem persists please email us or call us and we can take your order over the phone - 02032 873878
(between 10.00am - 5.00pm monday - friday)
